Refund & Return Policy

At Rural Eats Agro Foods Private Limited., we value your trust and satisfaction. Our goal is to provide you with the best quality tamarind and related products. If, for any reason, you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • Products can be returned within 7 days of delivery.
  • To be eligible for a return, the product must be unused, unopened, and in the same condition as received.
  • The item must be in the original packaging along with the invoice/bill.
  • Perishable or opened food items are not eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 working days to your original payment method.

Shipping charges are non-refundable.

 3. Replacements

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos/video proof.

We will arrange a replacement at no extra cost or issue a refund, as per your preference.

4. Non-returnable Items

  • Opened food items, bulk packs, or customized orders.
  • Items returned without original packaging/invoice.

5. How to Initiate a Return/Refund

  • Contact our Customer Care: +91 98929 59344
  • Email: [info@ruraleats.in] (mailto: customercare.ruraleats@gmail.com)

Please mention your Order ID, reason for return/refund, and attach proof (if applicable).

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