FAQ

1. What products do you offer?

We offer a wide range of tamarind-based products including Seedless Tamarind, Tamarind Seed, and Tamarind Shell / Husk/ Fiber.

2. Are your products natural and safe?

Yes. All our products are sourced from trusted farms, processed under hygienic conditions, and comply with FSSAI standards to ensure safety and quality.

3. Do you sell in bulk?

Yes, we cater to both B2B and Export Partner. For bulk inquiries, please contact us at 9892959344 or email [info@ruraleats.in].

4. How long does delivery take?

Orders are usually dispatched within 2–3 working days and delivered within 5–7 working days, depending on your location.

5. What if I receive a damaged or wrong product?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with a photo/video proof. We’ll replace or refund your order as per our Refund & Return Policy.

6. What is your return policy?

We accept returns within 7 days of delivery for unused and unopened items. For more details, kindly check our \[Refund & Return Policy].

7. How can I place an order?

You can order directly through our website, WhatsApp, or by contacting our customer care.

8. What payment methods do you accept?

We accept UPI, Net Banking, Debit/Credit Cards, and Cash on Delivery (COD – limited locations).

9. Do you offer international shipping?

Currently, we ship across India. For export inquiries, you can reach out to our team directly.

10. How do I contact customer support?

Call/WhatsApp: +91 9892959344